
Social Media as a Marketing Tool

Building connections.
We talked about networking a while back. For more about building connections, read on. This time, in Utility Avenue’s Spotlight, we feature Victoria Allison — Business Entrepreneur, a virtual assistant, and founder of Slow Dancing With Alzheimer’s.
Have you ever wondered what it means to build a connection? Do you market your business right off the bat, or do you wait until someone asks you a question about your business? There are many avenues to take, but it takes the right one to make a lasting connection.
In today’s world, we crave human connection. It is not enough to be seen; we need to be heard and understood. We need to know that people care about us as individuals. When you are pitching your business, it is not about you. It is really about your potential client and his needs. That potential client has an unmet need, and it is your job to find out what that need is. Get to know their why.
Often, building connections is about getting to know others on a personal level. This is why Facebook, Instagram, and LinkedIn can be effective when marketing. Other professionals post about what gets them excited on a personal level. Questions are asked, and answers are given. Somewhere in between this interaction, tidbits of personal information are retrieved from both parties. Live streaming videos have become popular in the last few years and especially now in a COVID stricken world. The one reason? Personal connection.
How can you promote your business on social media platforms, you ask?
Join Facebook groups that pertain to your niche.
Introduce yourself, and spend time answering questions in the group. It will go a long way. A suggestion would be to answer at least ten questions before even thinking about promoting your business.
This is organic marketing. Building a connection with someone comes first. You become more valuable when you can share your ideas.
Post Instagram pictures of both things that interest you and things that involve your business. Make sure to insert your links on your posts so people can easily find your website. Pinterest is another excellent tool to direct people to your website. Your rich pins can generate clicks and bring traffic to your site.
Lastly, when you have subscribers, it is helpful to thank them for following you. After all, if it weren’t for them, your business may not be as successful without them. This can be sending them a personalized email saying thank you, a mailed birthday card or anniversary card. You can also find small giftables to send them through the mail. This will ensure that they will stay with you, and your subscribers will feel special. This is how you keep loyal clients.
As you can see, building connections takes work and a lot of it.
You may need to block off time during the day just to build relationships, but you will see that it is so worth it! When you genuinely listen to your client, provide them with real solutions and make them feel special, you are sure to not only create new connections, but you will keep those that you have already made a connection with.
Victoria is currently a Dementia and Alzheimer’s Program Manager with experience in sales and marketing in the Senior Living community. She has been in the Senior Living Community for 3 years. Her favorite thing about her job is building relationships. Building relationships is what Victoria does in her Virtual Assistant business. She loves following through on tasks that give clients that special personalization!
Facebook: www.facebook.com/victoria.allison.985
Pinterest www.pinterest.com/vallison352/
Instagram: www.instagram.com/victoriaallison91
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Utility Avenue’s Spotlight focuses on promoting inspiring businesses every week. For a chance to be interviewed, contact us at support@utilityavenue.com with the subject Spotlight.
Marketing experts, are they necessary?
Imagine you are starting a small business and need to invest carefully to avoid wasting money. You have done all the numbers and your small company needs to take off. For that, you need to attract people to hire your services, buy your product, or visit your place.
How can you achieve that?
It will help if you market your business.
Marketing might not be something you want to spend money on, especially if you don’t have a lot of resources. You don’t want to spend on advertising or hiring marketing experts in case you fail to generate the necessary revenue. However, without a big initial budget, it is possible AND essential to pay for ads, hire marketing experts, or both.
To make a new business grow, you need to attract clientele. Whether it is a restaurant, or a car dealership, or a hair salon, you can promote your biz by word of mouth. But today’s world is highly competitive, and entrepreneurs are no exception. Word of mouth and fliers alone will not lure customers into your business. DIY-ing your social media might not give you the desired results.
If marketing were easy, there would not be marketing careers, online courses, or marketing experts. They exist for a reason: to spare you of the painstaking process of having to organize ideas, generate content, create organic followers, and attract clients. Big billboards, bench signs, bus signs, and taxi signs still work. But the internet has revolutionized the marketing world as well.
Business.com, Inc.com, and Digital Entrepreneurs stress the importance of marketing. You should keep in mind that it’s better to hire experts to do a job you are not familiar with.
We share some of those reasons:
Modern marketing is continuously evolving and it requires many different skill sets. Running a business, especially if you are a solopreneur, makes it harder to do everything by yourself. You would have to learn it all and take time to practice. In the end, you would have to devote more time to market the business than to run it.
Creating engaging text, although important, is not enough. There are resources, like videos, podcasts, infographics, banners, and headers. All of that, coupled with the text (which should be truthful, well-written, and SEO-friendly), requires additional training and skills. Depending on the complexity of the message, this can be even harder for the average person. That’s why marketing experts are necessary.
If you choose to do it yourself, it could be a slow process. You would have to learn how to work with different tools, and you might not be able to focus on your role as a business owner. Appointing a person without proper qualifications could be even more harmful and end up being very costly.
Whether you hire a marketing company or create your team in-house, you would be saving money. Hiring the right professionals for the job will bring you good results. It is an investment, and the outcome would translate into more customers, more business, and more money.
Even many social media addicts fail to comprehend the tricks of Facebook, Twitter, or Instagram. A single mistake can end up being unfavorable for your business reputation or your social media engagement. That’s why it comes handy to have a team member in charge of monitoring engagement, interacting with your audience and exploring the trends.
Business.com says: “A marketing campaign will fail if the business doesn’t have a well-designed website and a carefully crafted brand presence. A website is the foundation of all marketing campaigns and needs to provide a good user experience to visitors, regardless of the platform they approach it from.”
It also adds “Your website should be easy to navigate, mobile-friendly, SEO-friendly, quick to load on all platforms, aesthetically pleasing, and informative. It should be designed following your branding to ensure it conveys the right message to your target audience.”
When you think of it, Utility Avenue is a marketing tool. It is free advertising. As more people use the app, there are more and more potential clients for those who promote their business or side gigs through our platform. So, Utility Avenue is a marketing tool that is free to use and charges you ONLY fifty cents when you sell a service.
According to Web Strategies Inc., Business-to-consumer (B2C) service companies devoted 15.6% of revenue to marketing, while business-to-business (B2B) ones did 8.6%.
If the numbers are so high, it’s because marketing brings clients and creates business opportunities. Whether you build in-house or hire an outside team, discuss your goals with the marketing team. Also, please pay close attention to their suggestions. They might have ideas to improve the business that you hadn’t thought of.
So, as a business owner, think about marketing as a way to scale your business and be limitless.
Victor Cardero, congratulations! We are so proud of you!
The Utility Avenue team is celebrating today. One of our own, Victor Cardero, just won an Adobe XD contest in the Dribbble platform.
In our Weekly Spotlight, we share his journey as a designer, and in the words of our CEO, Norge Matos, this is Victor Cardero.
“You rarely find someone who works faster on a project than the head of it. When this occurs, their work is rarely quantitatively and qualitatively good. If that ever happens, you have found someone who deserves trust and support. I have had the good fortune to find rare individuals with these characteristics, and Victor is an excellent example. He is one of those colleagues you should never let go.”
I am Victor Cardero. I am passionate about the relationship between humans and technology.
I started while taking Web Programming in the university (UCI: University of Informatics Sciences, an IT center of higher education). After a month, I made an extra effort for what I programmed to look aesthetically beautiful, but I didn’t succeed. Even so, I won a contest on fast layout, only in HTML, in which they took into account both speed and creativity.
A former classmate used to help me clear my doubts. One day, he said: “Install Adobe Photoshop, check this tutorial and follow the instructions. I can’t do things for you.” I thought he was trying to get rid of me, but he was training me. That led to a deep friendship and brotherhood. His name is Pedro Alejandro Hernández, and he greatly influenced me as a designer.
My mother is a born fighter and warrior. Other important figures are my little brother (that’s how I call Pedro, my best friend), Carlos Miguel, and Norge Matos, a mentor, a leader, and a friend at all costs. Plus, the tests I have overcome in this field of UX/UI Design and Creative Design.
Web Mobile technology. The design of products and services brings me great passion. I am now more focused on startups.
The design of experience in the user interface is the creation of a solution to specific problems that are represented in several shapes or shades. These include the identity colors of the client or the target culture or area. Every element integrated with design has a leading role. It can be a photograph, a text, a button, or a line. Everything has an impact.
A lot. Design is not only visual but also a solution. I recently watched an analysis by an influencer on Instagram about a traffic sign. The sign in question established that no vehicles with trailers could park on the spot. However, the design did not include the elements of prohibition. That confused drivers and made them believe that it WAS OK to park vehicles with trailers in the area. The smallest thing can either be a success or a disaster. That’s why design is essential for everything, from creating the experience to making it visually correct.
I check Dribbble every morning. The top bar of ads mentioned Adobe XD, and the link took me to the contest. With only five days left, I wasted one deciding whether to participate or not. Four days before the deadline, I decided to give it a try.
When I set up the design, I didn’t want to create something static. I wanted to represent my design with an animation, which made the challenge even higher. I spent two nights working the interaction, and every single detail. One day before the deadline, I tried to post it, but I got an error message because of the file size allowed by Dribble. This all made me nervous. Fortunately, I was able to lower the size without affecting quality, and I published my project. After days and nights barely resting, I slept for several hours.
Design is a very competitive field. Seeing the works in the competition and the quality of the participants makes your adrenaline pump. You challenge yourself. Getting the email with the confirmation as the winner of the contest was surprising and gratifying. It made me understand that the jury was pleased and impressed by my presentation.
All the effort was worthwhile.
I feel passionate about graphic design, technological devices, and their novelties. I love reading and getting lost in the music and its sounds.
I don’t think I would, but I would get and improve business skills. Design will always be there for me. It is part of everything, from everyday life to the most complex aspects of the job. People mock designers by saying: “You see everything in layers.” (Chuckles).
To influence my generation as much as I can with my skills, gifts, and opportunities. Serving other people brings a level of satisfaction that cannot be compared to anything.
There are many ambitious projects in the oven.
To keep growing, maturing, perfecting, learning, and working very hard for the goals I have set for myself. This includes not only the professional part but also my family, which is a fundamental foundation.
Never stop dreaming and working to make those dreams come true. Discipline and consistency open doors that cannot be opened otherwise. I want to thank God for all these opportunities in my life, and also the Utility Avenue Marketing Team. You guys are an essential influence with your effort, consistency, and unconditional love.
Website: https://www.dribbble.com/victorcardero/
Email: vmcardero@gmail.com
Instagram: https://www.instagram.com/victorcardero/
Linkedin: https://www.linkedin.com/in/victorcardero/
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Utility Avenue’s Spotlight focuses on promoting inspiring businesses every week. For a chance to be interviewed, contact us at support@utilityavenue.com with the subject Spotlight.
Thriving businesses in times of coronavirus.
Last week, we addressed how the coronavirus pandemic has affected the economy both in the US and globally. We also spoke about its impact on the small business industry and the entrepreneurs. Many of them found themselves in a logjam. Yet, individual businesses have managed not only to stay afloat but also to thrive and grow. In many cases, consumer interest skyrocketed, provoking spikes in sales and services. Some of these businesses will remain even after the pandemic is controlled.
This week, we would like to focus on thriving businesses in times of coronavirus.
Some of them were simply Johnny-on-the-spot. Their products and services became essential during the times of outbreak, confinement, social distancing, and recovery. Others managed to thrive because they were resourceful enough to change their strategies and reshape the focus of their business.
The pandemic put the world at risk. The measures taken by governments to control the infection took a toll on both big and small industries. It took a lot of courage, drive, and imagination for them to find ways to thrive through a health crisis.
The US Chamber of Commerce offers a list of 15 small businesses that managed to thrive during the pandemic. In a scenario that has seen many companies take a nosedive, others have managed to bloom.
The outbreak increased the demand for professional cleaning services to sanitize spaces like offices, business locations, and houses. Commercial buildings and medical facilities also started demanding such services, which led to a growth in business. Of course, safety measures were strict: the health of workers and clients and the reputation of the company were at stake.
Fear of contagion, lockdown, and shelter-in-place measures forced people to stay home. Delivery services were the best choice for those who could not or did not want to leave their houses. Although big delivery companies have benefited from this, small local delivery services also experienced growth because of the high demand.
According to the US Chamber of Commerce: “One of the most peculiar small business categories that have recently seen success in the coronavirus era is drive-in movie theaters. People can watch a show from their car and provide a way for families to get out of the house.
Owners of drive-in theaters in California, Kansas, Oklahoma, and Missouri all told the Los Angeles Times recently that business had increased in light of coronavirus. While it’s not clear if these drive-in theaters will remain open as many “non-essential businesses” are closed, the coronavirus crisis may reinvigorate these types of businesses in a new period where keeping your distance is encouraged.”
The social distancing measures included a lockdown for restaurants everywhere. People who were used to eat in restaurants started stacking up on goods to be able to have a good meal at home. Disregarding the size of the business, grocery stores saw an increase in the demand for their products. Also, people have learned their lesson: they will try to have enough groceries at home for this type of emergency.
The closing of many bars led people to “build” their own at home. That is, stacking up on wine, liquor, and rum to make cocktails, sip or simply have a shot or a nightcap. Although high alcohol consumption is never recommended, a drink every now and then has proven to be effective in dealing with stress. Interestingly, liquor was also useful for making hand sanitizer because of the alcohol contents.
Those people who did not want to spend too much time in the kitchen and had to stay at home during the pandemic were the main clients of this type of service. Others who had to work remotely and had to deal with children at home found it very difficult to get to cooking as well. As a result, meal prep businesses, whether big or small, saw a significant surge in their demand. This will probably be a trend even after COVID19 is gone because some people who had never used such services before might become clients.
There is no secret for anyone that canned and jarred goods transmit a sense of sterilization. This increases the level of trust consumers may have, and this causes a high demand. Also, canned food lasts much longer than fruit, vegetables, or meat. As long as you keep an eye on the expiring date, it is genius to stack up and store it for a rainy day. When the pandemic struck, some grocery stores had shortages in supplies and canned and jarred products came to the rescue.
Confinement led to family time. Many of the people who are parents today grew up without the privileges of cell phones, internet, social media, or Netflix. For many, it was time to remember some of the adventures they had as children. Board games do foster family and friendship bonds and make people relax and enjoy while spending time together. For the more modern type of consumer, video games—mainly the online ones—became a way to escape the realities of quarantine and also interact with people.
However, these small businesses are not the only ones making it through this challenging moment. There are other types of companies that are adapting, reassessing, and some even starting as solutions for the everyday problems people face amid the crisis.
The need for protective gear for medical staff and people doing risky jobs is permanent. As concerns over the disease increased, people not related to the healthcare system also started using protective gear. Also, some of the businesses that remained open started needing gloves and face masks. Some people will prefer a beautiful looking mask, and will thus pay more money to look cool while protecting themselves.
Okay, maybe some people were not inclined to put perfume on. But what if these manufacturers are offering them something else, something they need, like say, hand sanitizer. Hand sanitizer sales skyrocketed during the first stages of the pandemic, and there is still need. As countries begin to reopen, people have incredibly altered their daily routines, and that includes what they carry when they leave the house. For those who did not have a habit of packing hand sanitizer already, now they do. Businesses that deal with the public directly also need this product. At the same time, some clients will pay more money for a locally-sourced hand sanitizer that is exclusive and on fashion.
One of the main concerns was precisely the lack of exercise and physical activity. Others were worried about how obesity could impact their health if the virus struck them. So, fitness instructors and people selling fitness gear had a lot of attention these past few months. For the instructors, given the social distancing measures, it was possible to do their sessions online.
A book is, without question, a great friend. Reading a good book has always been useful for relaxation. It has a good effect on people in both their intellect and their mood. In times of pandemic, reading has become a favorite even for those who thought it was a lost habit. People are reading more. Books are being massively purchased either in digital format or in print.
Days, weeks, and months in a lockdown can bring very worrisome side effects. Those might include depression, anxiety, mood swings. So, therapists and counselors became more sought-after. Either by phone or video chat, even group sessions can be carried out on video conference calls.
Businesses that have less interaction with clients and whose goods or services became crucial during the pandemic are going to succeed. Online entertainment has seen a peak in consumer interest and consumption as people are home. Protection and safety have also skyrocketed, along with the substitutes for daily leisure activities such as restaurants, cafés, and bars.
However, they are not the only thriving businesses in times of coronavirus. Success will always depend on how well they market themselves, how well they understand people’s needs to meet them, and how well they follow safety measures. The latter is arguably the essential key to success for any small company right now. Some business owners and entrepreneurs have refused to let the pandemic defeat them, and have found alternatives to stay afloat. They are thriving in times of coronavirus.
As long as your business understands the importance of following protocols, you will succeed. Your reputation as someone who values the safety of the clients will be as high as the reputation of your service.
You will get more clients and make more money.
Podcasts for Entrepreneurs and Small Business Owners
Podcasts are a very easy way to consume knowledge on the go. If you are working out, or commuting, or driving, it’s easy to get your daily source of inspiration. These are our suggestions.
Alan Lazaros and Kevin Palmieri genuinely want to help us become the best version of ourselves. They interview top entrepreneurs and thought leaders and share their life stories. The best lesson is that, when we change the way we think, we change the way we act and the way we live.
Episodes:
#372. Creating your System of Success – LIVE Mastermind.
#380. Dean Graziosi – The Underdog Mentality.
#392. Selling with Integrity – LIVE Mastermind.
#369. Revisiting your 5 Favorite Episodes.
#402. Overcoming Overwhelm – Breath Work Mastermind with Samantha Skelly.
If you want to live a life by design and be the best version of yourself, this podcast is for you.
Donald Miller has carved a name for himself with his marketing approach. In his podcast, he teaches how to clarify our message to improve our business. Right now, we are following his Storybrand framework to update our website (www.utilityavenue.com), and I use his actionable content to update our marketing strategy. The most valuable lesson is that unclear marketing costs because a confused mind says ‘No.‘
Episodes:
#197. Joel Peterson – How to Rebuild your Business After a Crisis.
#187. How to Create a Magical Brand.
#181. The Best of 2019 – Our Biggest Takeaways for Business Leaders.
#130. Aaron James – How to Define What Your Customer Really Wants.
#65. The Framework that Makes Marketing Easy.
If you are a business owner and you want your marketing message to be clear, this podcast is for you.
Youpreneur FM is a weekly podcast that introduces top online business leaders and personal branding entrepreneurs. Topics include how to build a personal brand, how you can market yourself as an industry expert, and how to launch online products and services.
Episodes:
Rank #1: How One Youpreneur Made $100K in 30-Days, with AJ Jomah
Rank #2: How to Create Your First Online Course, with Amy Porterfield
Rank #3: 8 Ways to Finally Start Monetizing Your Personal Brand!
Rank #4: The Quick-Start Guide to FINALLY Getting Started with Your First Virtual Assistant
Rank #5: How to Use Instagram Stories to Build Your Brand & Business
If you are a solopreneur, consultant, blogger, or freelancer, you will love this podcast.
Once upon a time, Mark Metry couldn’t make direct eye contact with anyone and suffered from social anxiety from health issues & not living the life he was designed to live. Today, he interviews the world’s most successful renowned experts, athletes, CEO’s and talks about mental health, self-improvement, and entrepreneurship. His podcast ranks #96 in the entire world.
Episodes:
289. Gary John Bishop | End Self-Sabotage and do the Work
282. Ishveen Anand | Journey to Inc 100 Top Female Founders
Live Q&A #3 – Mental Health, Side Hustle, and Food.
266. Nir Eyal | Becoming Indistractable in the Age of Distraction
257. Patrick Bet David | Changing the World with Entrepreneurship
If you are shy, or ever suffered from social anxiety, and you want to change that, and take the world by storm, you will love this podcast.
This is our list of podcasts for entrepreneurs and business owners, but what’s YOUR favorite podcast?
What should we listen to next?
Impact of the Pandemic-Caused Recession
COVID19 has caused a challenging situation worldwide, with over 15.5 million confirmed cases and over 634,000 deaths. The United States, for instance, stands at 4.12 million cases and 147,000 casualties (as per last Friday). Although recovering, the US is facing a severe economic problem, which reflects on the rest of the world.
With social distancing measures and the closing of businesses, some people found themselves looking for a way to make ends meet. Some were able to work from home, find side gigs to perform remotely, or had reduced working hours, but continued to make some money. For those who were not considered essential workers, the government approved a relief package. Nevertheless, the economy of the nation needs people to work. The more people are going back to their normal lives, the better for the economy and the faster the recovery.
According to a UN report, the global economy “is projected to shrink by 3.2 percent in 2020. Under the baseline scenario, GDP growth in developed countries will plunge to –5.0 percent in 2020, while the output of developing countries will shrink by 0.7 percent. The projected cumulative output losses during 2020 and 2021—nearly $8.5 trillion—will wipe out nearly all output gains of the previous four years.”
And adds:
“Lockdowns and the closing of national borders enforced by governments have paralyzed economic activities across the board, laying off millions of workers worldwide. Governments across the world are rolling out fiscal stimulus measures—equivalent overall to roughly 10 percent of the world GDP —to fight the pandemic and minimize the impact of a catastrophic economic downturn.”
Nations with strong economies will get severely damaged, but they will find their way back to the right track, as long as they manage to control the pandemic. However, those countries will have worrisome numbers in terms of unemployment and the damage inflicted upon small businesses.
Developing countries, on the other hand, will suffer even more. With the pandemic came travel restrictions, and trade was severely affected. Some small countries, mainly islands in the Caribbean, the Mediterranean, etc., will rely on tourism to increase their GDP. No tourism, no growth. No growth, more crisis.
This situation is not exclusive to countries that have reported cases of the virus. If the economy gets almost paralyzed in most of the planet, there is little to zero chance that any nation will come out of it unscathed. Nearly every state needs trade to survive.
As a result, some countries or regions had to open up for tourism without having completely eradicated the disease. What followed for many was a resurgence of contagion and a return to the lockdown measures.
According to a World Bank report entitled The Global Economic Outlook During the COVID-19 Pandemic: A Changed World:
“In the face of this disquieting outlook, the immediate priority for policymakers is to address the health crisis and contain short-term economic damage. Over the longer term, authorities need to undertake comprehensive reform programs to improve the fundamental drivers of economic growth once the crisis lifts.”
The number of cases in the United States increases dramatically with the day, while mortality rates have gone low. The situation has led to a very high level of concern in America. The government took measures that included a stimulus check. A relaxation of the quarantine made it possible for people to go back to work. Besides, the government announced a second stimulus bill.
CNET offers a list of coronavirus updates in Coronavirus recession: When will recovery start and what it means for you:
– An average of about 1.5 million people per week filed for state and federal unemployment benefits in June, according to the Labor Department, marking 16 straight weeks of over 1 million unemployment applications. Before coronavirus, the record was nearly 700,000 claims in 1982, the New York Times reported.
– According to the US Bureau of Labor Statistics, the unemployment rate, which had surged to 14.7% in April, fell to 11.1% in June, which is still higher than in any year since 1940.
– We’re still waiting on new numbers to confirm two consecutive quarters of economic contraction — the definition of “recession” used by most economists.
– According to the World Bank, humanity has experienced 14 global recessions since 1870, the last being the financial crisis of 2007 to 2009. The organization projects that this one will be the worst since World War II.
With these things in mind, there is room for concern, but also a reason to push forward. The pandemic has generated despair not only because of the infected people and the many casualties. Both the global and individual economies are taking significant hits. Entrepreneurs are among the most affected since some made considerable investments to start or expand their businesses.
Countries that have relapsed should reconsider their reopening strategies and measures because obviously, they did not work—the examples of those that are successfully reopening stand for others to follow.
Without a vaccine, the reopening of the countries should come along with measures in terms of restrictions, social distancing, and sterilization, whether we like them or not. Entrepreneurs will need such measures to resume their business operations. The longer it takes for them to open, the more money they fail to make, and the longer to recover financially.
Some entrepreneurs have found success during the pandemic. This happened because their businesses worked remotely or because they focused on trading essential goods or services. Others decided to readapt to the new reality and add safety protocols so they could stay active. Restaurants, for instance, turned into food delivery, something they can add to their services once the crisis is over.
Others have stopped providing services, but are working on strategies to reopen successfully and with better safety measures. Small business owners always try to figure out ways to get better. This downtime has allowed them to regroup. It has also been useful to find better methods to advertise, provide their services, and make more money.
The impact of the pandemic-caused recession is evident. It is essential to understand that, for the time being, we need to learn to coexist with Covid-19. Even after they find a vaccine, there will continue to be contagion for a while. What is also worth noting is that even with the spread still active, the number of casualties has dropped. This shows that most countries are doing a better job with contact-tracing and testing to stop the disease.
A vaccine will come one day.
This crisis is not going to be over soon. We need to find a way to cut the spread so that we can go back to normal. In the meantime, it is time to plan, redesign, and restructure business strategies, focusing on a post-pandemic scenario. Finding an online side gig might also be a solution, at least for as long as this crisis lasts.
If you find yourself in any of these situations, do not let any of this discourage you.
You are alive, and you are healthy. As challenging as this might be, there will be a way out.
We just need patience, determination, creativity, and drive to find it.
Khadejah is a devoted wife, mom of two girls, and owner of Thrive Virtually, a virtual assistant agency. After Khadejah recognized she had a gift in administration and wanted to spend more time with her kids, she decided to start a virtual assistant business. In Utility Avenue’s weekly spotlight, she shares five valuable lessons to become a confident and profitable entrepreneur.
Confidence is a word that we often hear today. We’ve been taught that confidence can help you stand out and land a job. This is all true, but no one ever shows you the process of becoming confident. The truth is, confidence comes with experience. Some people magically have the gift, and others work towards it. I started a virtual assistant business in 2018, and after almost three years, I have recently become a confident business owner.
Let’s talk more about the virtual assistant industry.
A virtual assistant is an independent contractor who provides administrative, creative, or technical support services for online business entrepreneurs. A virtual assistant can work from anywhere as long as there is access to wifi. However, some virtual assistants have clients who own brick and mortar companies but work virtually. Since starting, I’ve created an ebook to help other women start their virtual assistant business, scaled into an agency, and secured multiple bi-annual contracts.
Now that you have more of an idea of what I do, I want to share with you five lessons to become a confident and profitable entrepreneur in my industry.
You need to know your why when starting a business. Your why will keep you in business even when things get tough and lonely. When you know WHY you started your business, you can operate in confidence even when you feel like giving up. My WHY was because I wanted to make an income from home and still spend quality time with my kids.
When you’re deciding what you want to offer, it’s essential to provide a service that you enjoy rather than just because it makes a lot of money. I’m pretty good at making websites, but I don’t offer it to my clients because creating sites for other people stresses me out. However, I provide website updates, and I enjoy that. Once you master the service you choose to offer, you become confident in your skillset. When you become confident in your skillset, you’re able to sell yourself and the results you can deliver. You’re ready to articulate how you can solve someone’s problem during a sales call. Speaking of sales calls, let’s talk about that next.
Once you niche down to a service you enjoy doing, you’re able to sound excited and confident during sales calls. Let the client explain their pain point and communicate what you’ve done for other clients and how you can help them. When you are passionate about what you offer, your calls will naturally flow. Before getting off the call with the client, be sure to let them know what they can expect after the phone call.
Before I end a call, the leads know precisely what to expect. I communicate that they will receive an email with a proposal from me within 24 hours. I let them know the next start date I have available, and I even tell them when I’ll be following up. When you set structure upfront, it gives the client an idea of what it looks like to work with you. I have my process documented of what happens from whenever someone books a sales call to when they sign. This came with experience and trial/error. I’ve done it so much that I’m very confident in my onboarding process.
Last but not least, it’s imperative to become confident in your prices. Don’t worry if someone else is charging less or more than you. You have to become confident in what you charge and know the value of the results you provide to clients. It took me forever to become confident in my prices and sometimes. I still question myself, lol. What keeps me confident in my prices is hearing fantastic feedback from my clients on how I have transformed and helped their business. They are happy to invest in me monthly.
I hope these tips will help you become more confident as a business owner.
Whether you’re a virtual assistant, photographer, or a service provider in a different industry, this can apply to you.
If you’re looking for a community to help you become a more confident virtual assistant, join her free FB group, “The Confident Virtual Assistant.”
Website: https://www.thrivevirtually.co
Email: khadejah@thrivevirtually.co
Instagram: @thrivevirtually
Facebook: https://www.facebook.com/thrivevirtually
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Utility Avenue’s Spotlight focuses on promoting inspiring businesses every week. For a chance to be interviewed, contact us at support@utilityavenue.com with the subject Spotlight.