Business Made Simple, by Donald Miller

I found out about Donald Miller a couple of years ago in one of my Facebook groups for entrepreneurs and small business owners. Several comments recommended Building a StoryBrand as a must-read when it comes to marketing.

I read Building a Story Brand and then “Marketing Made Simple.” I love how they take highly complex ideas and explain them in simple executable steps. Donald Miller knows that business is more than just a good idea made profitable – it’s a system of unspoken rules, rarely taught by MBA schools. If you are attempting to grow your business or career profitably, you need elite business knowledge to create tangible value.

Donald Miller has done it yet again with his newest book, Business Made Simple: 60 Days to Master Leadership, Sales, Marketing, Execution, Management, Personal Productivity, and More.

donald miller

Business Made Simple

If you want to grow your career and create a healthy and profitable company, check this book.

From writing your mission statement to formulating sales presentations, writing effective marketing messaging, setting up sales funnels, and executing projects across many departments, it covers all bases.

These 60 short, daily entries and accompanying videos will add enormous value to your business and the organization you work for. In this sixty-day guide, the book presents the nine areas where truly successful leaders and their businesses excel:

Character: What kind of person succeeds in business?
Leadership: How do you unite a team around a mission?
Personal Productivity: How can you get more done in less time?
Messaging: Why aren’t customers paying more attention?
Marketing: How do I build a sales funnel?
Business Strategy: How does a business really work?
Execution: How can we get things done?
Sales: How do I close more sales?
Management: What does a good manager do?

His book is based on the idea that value-driven professionals give their company’s and customers an incredible return on their investment. Donald Miller defines a value-driven professional as: “Someone obsessed with getting value to everyone they work with.”

“Each of us has to wake up in the morning and give people a return on the time, energy, and money they entrust to us.”

He goes on to say, “this is the secret to success. If you want to succeed in work, love, friendship, and life, give people around a great return on whatever it is they invested in you”.

1. See yourself as an economical product on the open market.

You are committed to getting people a strong return on the investment made in you. You’re zealous by making other people absurdly successful.

2. See yourself as a hero, not a victim.

You see yourself as a hero on a mission, not a victim. Victim mentality will end your career. Once you see yourself as a hero on a mission, you.

3. Know how to de-escalate drama

How do you escalate drama? You ask yourself: How would a calm and calculated person handle this situation? Your goal is to remain calm.

4. Accept feedback as a gift

Value-driven professionals are thankful for constructive feedback and know how to take feedback and use it to grow in their careers.

5. Know the right way to engage in conflict

We live in a broken world, so conflict is unavoidable. But how do you navigate conflict as a value-driven professional? You expect conflict, control your emotions, affirm the person you are confronting, and understand you could be wrong. Bonus: in all great story the hero has to face a conflict.

6. Long to be trusted and respected more than liked

A respected and trusted leader sets clear expectations, communicates and keeps others accountable, and rewards good performance. They care less about being liked than being respected and trusted.

7. Have a bias towards action

Donald Miller has observed that all great leaders have a bias towards action. They take action to make ideas happen.

8. Do not choose to be confused

When there are things we don’t want to do, we tend to get confused about how it works. For example, you may need to fire an employee, but you choose to be confused about what you should do to let this employee go.

9. Be relentlessly optimistic

High-impact leaders are not afraid to fail. Actually, successful leaders have failed more than most. As a result, they experience more success in work and life.

10. Have a growth mindset

A value-driven professional has learned to adopt a growth mindset when faced with setbacks. This comes from the work of the Stanford psychologist Carol Dweck. Growth mindset individuals see the world differently from embracing challenges to persisting through obstacles to learning from criticism to finding inspiration from others’ success.

Final Words

The truth is that it’s hard to be successful without a clear understanding of how business works.

According to Donald Miller, if you master the lessons introduced in his new book—the ten characteristics of a value-driven professional along with the ten core competencies of a value-driven professional—you will dramatically increase your worth on the open market.

Business Made Simple is the must-have guide for anyone who feels lost or overwhelmed by the modern business climate. If you want to take your career to the next level, read and apply the Business Made Simple book’s principles to transform your economic worth over the next 60 days.

The Business Made Simple book by Donald Miller is available for purchase.

Exercise and Business at LA Fitness this Weekend

“Exercise not only changes your body,

but it also changes your mind,

your attitude,

and your mood.”

Yesterday, LA Fitness ( LA Fitness, 14100 SW 8th Street) had an amazing event for vendors and visitors. Not only it provided a great space for Zumba enthusiasts to burn calories while having fun, but it also allowed businesses to promote and sell their services.

They say Good things come to those who sweat with @elytumbao @zumbawithpookie @rina_25 @henry_iamzin

I would say: Well deserved!

There was SO. MUCH. ENERGY.

What a great experience!

The objective was for people to dance, exercise, and have a lot of fun.

I would say MISSION ACCOMPLISHED!

People laughed.

People danced.

People exercised.

People had SO much fun.

They did ALL that, while also promoting social distance.

Eliana e Idalis did such a great job with this event.

LA Fitness Masterclass

Baila con Micho

Dancer | Instructor | Choreographer | Singer.

@bailaconmicho/

Baila con Micho by Odette Photo+Art www.odettephotoart.com
baila con micho
Baila con Micho by Odette Photo+Art www.odettephotoart.com

Ely Tumbao

Eliana (@elytumbao)

ElyTumbao by Odette Photo+Art www.odettephotoart.com
ElyTumbao by Odette Photo+Art www.odettephotoart.com

Rina Elena

@rina_25

Rina Elena, by Odette Photo+Art www.odettephotoart

Zumba with Pookie

@zumbawithpookie

There was also a marketplace for successful local small businesses to sell and promote their services.

Collage HairStudio Miami

@collagehairstudiomiami

Best hair salon in Miami: the place where you go to look good and feel good.

Mention this event for 20% off your visit to this boutique hair salon.

SahilyRealtor

Real Estate Brokerage

Credit Restoration | Credit Builder | Coaching and Education

SahylyRealtor@gmail.com

786-209-4121

Sahyly Realtor by Odette Photo+Art www.odettephotoart.com

Butina Design

@butinadesign

By Sofia Quevedo
📍Miami FL Jewelry Line
📞 WhatsApp: 813.693.0737

www.etsy.com/shop/ButinaDesign

Butina Design by Odette Photo+Art www.odettephotoart.com
Butina Design by Odette Photo+Art www.odettephotoart.com
Butina Design by Odette Photo+Art www.odettephotoart.com

Dagmar Designs

@dagmardesigns8

Dagmar Designs by Odette Photo+Art www.odettephotoart.com
Dagmar Designs by Odette Photo+Art www.odettephotoart.com

Natural Glow Spray Tanning

Organic Spray Tan

@natural.glow_

my.naturalglow33@hotmail.com

Natural Glow Spray Tan by Odette Photo+Art www.odettephotoart.com
Natural Glow Spray Tanning by Odette Photo+Art www.odettephotoart.com

Maxale Fit

Active Apparel Brands

@maxalefit

www.maxalefit.com

786-828-0108

Maxale Fit by Odette Photo+Art www.odettephotoart.com
Maxale Fit by Odette Photo+Art www.odettephotoart.com

Aditi

@aditishopping

786-725-8565

Green Food

Personalized Menu

Catering

305-877-3965

@greenfood_miami

Green Food by Odette Photo+Art www.odettephotoart.com

Nature’s Touch by Ana

@naturestouchbyana

Nature’s Touch by Ana by Odette Photo+Art www.odettephotoart.com

Michael J. Toledo

Robing Hood Adjusters

Licensed Public Adjuster

W566890

Robin Hood Adjuster by Odette Photo+Art www.odettephotoart.com

Matisa Bellydance

@matisabellydancemiami

www.matisabellydance.com

Matisa Bellydance by Odette Photo+Art www.odettephotoart.com
Matisa Bellydance by Odette Photo+Art www.odettephotoart.com

Matisa Bellydance by Odette Photo+Art www.odettephotoart.com

 

For LA fitness memberships, contact @elytumbao.

For photography services, contact Odette Photo+Art

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Never Split the Difference, by Chris Voss

This week, I finished reading Never Split the Difference, Negotiating As If Your Life Depended on it. Written by former FBI lead international kidnapping negotiator, Chris Voss, it was a fascinating read on how to add emotional intelligence and empathy into the negotiation process.

I totally recommend it.

You can use the techniques outlined in the book for negotiations and everyday life: in business, at home, or when you ask for a raise or a new position.

 

Chris Voss, Never Split the Difference
Chris Voss, Never Split the Difference

Important Takeaways From the Book

Become a Mirror

Mirroring is magical. 

“Repeat the last three words (or the critical one to three words) of what someone has just said because we fear what is different and find comfort in similarity. “

The five steps of mirroring are:

  1. Use the late-night FM DJ voice– keep it calm and slow. Use this selectively to make a point. When done correctly, the late-night FM DJ voice creates an aura of authority and trust without making the other party defensive.
  2. Start with phrases like, “I’m sorry…”
  3. Mirror
  4. Use silence effectively
  5. Repeat.

Don’t Feel Their Pain, Label It.

Tactical empathy is understanding the other party’s feelings and mindset and hearing what is behind those feelings to increase your influence. 

Labeling is validating someone’s emotion by acknowledging it. First, you need to detect the other party’s emotional state and then highlight the feeling by labeling it. You can phrase a label as statements or questions. 

  • “It seems/looks/sounds like…”

People’s emotions have a “presenting” behavior (what we can see and hear) and the “underlying” feeling (the motivation behind the behavior).

Address those underlying emotions by labeling them. If you are labeling a negative emotion, you diffuse it. If it’s positive, you reinforce it. 

Beware “Yes”—Master “No”

A “No” can be an excellent opportunity to clarify what you want by eliminating what you don’t want.

“No” can often mean:

  • I am not yet ready to agree;
  • I don’t understand;
  • You make me feel uncomfortable;
  • I’d prefer to talk to someone else.
  • I can’t afford it;
  • I need more information;

A “No” can allow real issues to emerge. It protects you from making poor decisions and gives you time. It helps you feel safe and moves the negotiation process forward. That’s why “Is now a bad time to talk?” is better than “Do you have a few minutes to talk?

And there are three kinds of “Yes”:

  • Counterfeit:  the other party plans on saying “No” but feels that a “Yes” is an easier escape route.
  • Confirmation: generally innocent, reflexive response to a black or white question. 
  • Commitment: most often leads to a definite outcome, such as signing a contract.

Also, “That’s right” is better than “yes.” You can make a summary by combining a label combined with paraphrasing.

Bend Their Reality

“Starting with a very low or high offer, using offers with specific and odd numbers or other such arbitrary factors will influence parties to compromise or accept an offer during a negotiation.”

Here’s how you can do that:

  • Anchor their emotions.
  • Let the other side anchor monetary terms first. 
  • Establish a range: instead of saying, “I’m worth $110,000,” say, “At top places like Acme Corp., people in this job get between $130,000 and $170,000.” 
  • Pivot to non-monetary terms.
  • When you talk numbers, use odd ones: ex, $87,563.
  • Surprise them with a present.

Note: People will take more risks to avoid a loss than to realize a gain. Make sure the other party sees that there is something to lose by inaction.

Create the Illusion of Control

Use calibrated questions to educate the other party on the problem rather than cause conflict by telling them what the problem is.

Here are some calibrated questions you can use:

  • What about this is essential to you?
  • How can I help make this better for us?
  • How would you like me to proceed?
  • What is it that brought us into this situation?
  • How can we solve this problem?
  • What are we trying to accomplish here?
  • How am I supposed to do that? 

Guarantee Execution

Because most communication is nonverbal, you should develop the ability to interpret body language and tone of voice.

The 7-38-55 Percent Rule

The 7-38-55 Percent Rule states that

  • 7% of a message is based on the words
  • 38% comes from the tone of voice
  • 55% from body language and face.

The Rule of Three: get the other party to agree to the same thing three times in the same conversation. 

The Pinocchio Effect: a Harvard Business School study found that, on average, liars use more words than those telling the truth. They also tend to use more third-person pronouns.

The Chris Discount: use your name to create a sense of “forced empathy” and make the other party see you as human.

Bargain Hard

If you’re trying to close a deal, you can choose an encouraging tone of voice, and ask “Let’s put price off to the side for a moment and talk about what would make this a good deal?” Or “What else would you be able to offer to make that a good price for me?

If you’re trying to win a deal from your competitors, pitch statements like “Why would you ever do business with me? Your existing service provider seems great!” The “why” can coax the other party into working with you. 

The Ackerman Model

The Ackerman Model is an offer-counteroffer method you should prepare before the negotiation takes place.

  1. Set your target (goal) price.
  2. Set your first offer at 65 percent of your target price.
  3. Calculate three raises of decreasing increments (to 85, 95, and 100 percent).
  4. Use lots of empathy and different ways of saying “No” to get the other side to counter before you increase your offer.
  5. When calculating the final amount, use precise, non-round numbers like, say, $37,893 rather than $38,000. It gives the number credibility and weight.
  6. On your final number, throw in a non-monetary item (that they probably don’t want) to show you’re at your limit.

Find the Black Swan

“Black Swans are hidden elements that can totally change the negotiation if uncovered and used.”

Black Swans are leverage multipliers. To discover Black Swans ask about the other party’s beliefs and actively listen so you can mirror what they say. People feel safe in similarity and shared beliefs. 

Final Words

Humans want to be accepted and understood. Choose to be an active listener, demonstrate empathy, and show a sincere desire to understand the other side better.

This book is handy to handle everyday conflicts at work and home. A negotiation is an act of discovery. Listen to the other party, validate their concerns and emotions, build trust, and create a safety net for real conversations, and you will never split the difference.

 

References

A 12-Minute Summary of “Never Split the Difference” by …. https://www.freshworks.com/freshsales-crm/sdr-sales-development-reps/summary-of-never-split-the-difference-blog/

More about Chriss Voss: https://www.blackswanltd.com

 

WHERE TO BUY THE BOOK.

Buy Never Split the Difference, Negotiating As If Your Life Depended on it

Leadership in Small Businesses

Leadership in small businesses.

As an entrepreneur and small business owner, you need to be a good leader.

But, who’s a leader?

Norge Matos once said, “When everybody is fainting, the leader is the one that keeps trying harder, even when he is also fainting.”

First, let’s define what a leader is:

A real leader

  • is a team player. 
  • is collaborative, inclusive, and team-oriented.
  • exercises leadership wherever he or she is. 
  • is always learning new skills.
  • is open to feedback and criticism and uses it to grow.
  • demonstrates a firm understanding of client needs.
  • has a clear understanding of what needs to be done and why.
  • speaks truthfully and accurately — rather than emotionally.
  • takes action and makes recommendations for the good of the organization.
  • has a vision and thinks globally and strategically.
  • motivates people to see the bigger picture and be part of something bigger than themselves.
  • will inspire action by asking the right questions.
  • cares about people and adds value to those around him/her.
  • will solve short-term problems based on its long-term goals, but values and goals are paramount.

A leader is defined by capabilities and not by position. Everyone knows what leadership is, but few people can articulate what it truly means. Leadership is not an administrative position. 

“What’s the most important leadership characteristic of a small business owner?”

I asked this question, and for these business owners, these are essential characteristics a leader must possess.

“Understanding that emptying the bins is just as important as landing the next big contract, and the person doing it is contributing to your success every bit as much.” Del Vincent  www.davince.net

Adaptability. To survive long term, you’ve got to adapt to the times (Netflix is a prime example) and adapt to changes within your business, which could look like outsourcing, hiring employees, or offering a new or different product. Continue to keep up with the times, and you’ll continue to thrive.” Meghann Grah 

Grit.” Tessa Love

Having an irrefutable mindset to keep going after your goals while finding space to rest and recharge.Krissy Johnson

“This is tough! There are so many leadership characteristics you need to have while running a small business both from an internal and external perspective. Something I’ve learned recently is that if you’re interested in growing, you need to be able to delegate. With that delegation comes effective communication, trust, empathy, and honesty. From an internal perspective, being a good leader means knowing when it’s time to be at the front of the line and knowing when to step back, let other people on your team shine. From an external perspective and working with customers, integrity is most important. In the photography industry, especially, it’s so important to put our best foot forward at all times. Treating peoples’ experiences with care and as one-of-a-kind (especially weddings) is everything.”Kayla Powell. 

“Self-care is just as important for your business as grit and determination. Go after your goals, absolutely, but give yourself lots of opportunities to live outside of work. Work with endurance, but rest easy, too. You’ll lose your drive if you seek only success without rest.”– Courtney Kammers

Final words about leadership in small businesses.

Great leaders must develop crucial skills to become great decision-makers.

They understand and manage their emotions to make decisions that positively impact themselves, their employees, and their customers. They accept uncertainty and focus their time, energy, and money on making the best decisions in the face of an uncertain outcome. C’mon. It’s 2020 and the year has been a rollercoaster. We need to adapt and pivot. Leadership in small businesses is crucial.

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